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Your Safety is Our Top Priority

Dear Patients, Families and our Community,

Thank you for choosing us for your health care needs. We are committed to providing a healthy and safe environment, and we recognize the important role that visitors and loved ones play in patient recovery. Our goal is to help patients’ rest and healing, while maintaining a safe environment for all.

Effective August 11, 2021, our visitor policy complies with the California Department of Public Health State Public Officer Order.

Per the Health Order, indoor visitors must show proof of vaccination or a negative COVID-19 test result.

Any one of the following may be used to show vaccination:

- COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card
- Photo of Vaccination Record Card as separate document
- Photo of the visitor’s Vaccination Record Card stored on a phone or electronic device
- Documentation of COVID-19 vaccination from a healthcare provider
- Digital record that includes QR code that when scanned by a SMART Health Card reader displays the person’s name, date of birth, vaccine date(s) and vaccine type

* If partially vaccinated or unvaccinated, visitors must show a negative COVID-19 test result from within the past 72 hours.
* All visitors are required to wear well-fitting, surgical or double cloth masks.

Patients whose visitors are exempt from this order: patients in critical condition or end-of-life care, maternity patients in labor, pediatric patients age 17 and younger, and patients with disabilities

Frequently asked questions for visitors (FAQ) can be viewed here.

We encourage everyone who is able to become fully vaccinated to ensure your safety, the safety of others and to help stop the spread of COVID-19. Vaccines are available at no cost and have undergone stringent testing and continue to undergo intense safety monitoring. Click here to find a vaccine near you.

Patient care requires teamwork; our staff works together with family and loved ones to help our patients heal in a safe, comfortable space. Thank you for your understanding and cooperation with these guidelines and helping us maintain a healthy, respectful and restful environment.

Please continue to check our website for updated visitor information.


You may be concerned about the novel coronavirus (COVID-19) and variants, and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is an evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Our hospital has adopted and put in place California Crisis Care Continuum Guidelines that, together with our own hospital policies and operational plans, serve as a framework for emergency management planning during this COVID-19 pandemic.
  • Our visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time due to the evolving situation.
  • Entry points may be limited to the ED and main entrances. Visitors who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.

Novel Coronavirus (COVID-19) Preparations and Information

St. Francis Medical Center would like to assure our communities that we remain vigilant in the management of the Novel Coronavirus (COVID-19) pandemic. The health and safety of our patients, employees, and communities is always our top priority. We are grateful to our physicians, nurses and staff members for their dedication to quality patient care. We are closely monitoring and implementing Centers for Disease Control (CDC) guidance while remaining in close contact with state and local health departments.

If you are in need of urgent medical care, please don't be afraid to seek care. Additional safeguards are in place to keep you safe throughout your visit.

About Novel Coronavirus Disease 2019 (COVID-19)

Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe respiratory illness. Patients with Novel Coronavirus, have had mild to severe illness with fever, cough, and shortness of breath, according to the CDC. While there is no specific treatment for Coronavirus, most infected people will recover on their own.

Symptoms of COVID-19 include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

START SELF-CHECK ASSESSMENT

Screening and Visitor Policies

We have implemented additional screening processes and have updated visitor policies to support physical distancing. Entry points may be limited to the ED and main entrances.

Groups at Higher Risk for Severe Illness

Older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. For most people, COVID-19 symptoms are mild and go away on their own. But if you have a weakened immune system, or have an underlying health condition, you have a higher risk of developing serious symptoms. It’s important you take additional precautions such as practicing social distancing, limiting outings to populated areas, and connecting with others by telephone or using technology, instead of in-person when possible.

What You Can Do to Stay Healthy

According to the CDC, the best way to prevent illness is to do the following:

  • Wash your hands often with soap and water for at least 20 seconds. Alcohol hand sanitizers are also effective.
  • At home, avoid close contact with people who are sick.
  • Outside your home, put 6 feet of distance between yourself and people who don’t live in your household.
  • Wear a mask over your nose and mouth in public settings and when around people who don’t live in your household.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick (except to get medical care). Keep sick children home from school.
  • Cough or sneeze into a tissue or your elbow. If you use a tissue, wash your hands afterward.
  • Clean and disinfect frequently touched objects and surfaces.

See additional guidance from the CDC or visit your local health department website.