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Patient Experience

Our goal is to ensure you have the best patient experience possible at St. Francis Medical Center. We want to take this opportunity to welcome you to St. Francis Medical Center, and to thank you for choosing us to assist you with your healthcare needs. Our team is here to ensure you receive exceptional service that reflects our mission and vision.

Your health care is our priority. We believe the most effective care occurs when the health care team, family and patient work together. We encourage your participation in your plan of care, your comments and suggestions to improve your stay.

Patient Testimonials

Kind Words From Our Patients

St. Francis Medical Center serves our patients and community through quality and commitment. The care and respect that we provide is reflected in the letters that we receive commending our employees for the extraordinary level of care that they provide. Listed below are several heartfelt notes from former patients, family members and community groups thanking us for the positive experience while at St. Francis Medical Center.

Monica | December 2021

I am writing this review to thank the whole team at St Francis because it’s the very least I could do for everything they have done for me. Dr Moss and his team, Laura, his front office and nurses are a treasure to me. From the moment I met them to post both my surgeries everyone cared and treated me with so much love. I had bilateral total knee replacement at the same time and a year after a right hip total arthroplasty. I can walk now, stretch and most importantly go back to living my life pain free. EVERYONE is EXTRAORDINARY to me and will forever live in my heart. Top Scheduling, hospitality, caring, loving, patient, empathetic, THANK YOU St FRANCIS and DOCTOR MOSS. #SFMCORTHO

Destiney | November 2021

I love this hospital. To my fellow deaf community, they’re very good at gesture, write notes and have a interpreter on a video call. The staffs, nurses are the best! I love how they’re willing to work with deaf people!!

Victoria | November 2021

The hospital was very clean and spotless also the nurses attended me very quick and the people that work there are very nice and kind to me I highly recommend anyone to go there 😊

Maria | October 2021

I was amazed how rapid my visit was and how I was treated with the up most concern and respect by all the staff , from beginning to the end of my visit. There was an extreme and noticeable difference in the care of the patients overall. Keep up the good work and thank you to all the essential workers….

Marlene | September 2021

You are beautiful blessed hospital. I was very impressed with the x-ray technician and the blood man I don't know their names but I was thankful for all the help an kindness from all the staff and I was very impressed with my doctor too. You were all so beautiful thank you very much God bless you all. May you keep on being a blessing.

Edgar | September 2021

I am overwhelmed with this hospital again thank you team ICU and the 7th floor staff, doctors.....my brother in law life was saved. I can't thank you enough for this miracle. You guys are awesome

Bravo | March 2021

I was scheduled to have outpatient surgery here at St. Francis. I wanted to read the reviews of this hospital as I had never been before. I read many negative reviews that gave me anxieties about having my procedure completed here at St. Francis. I had my surgery completed in March and my doctor was Mona M. Shah, MD. I cant not tell you how great her staff and she is! From my calls over the phone with Maria to schedule appointments and my in person visits everyone was very kind and most of all professional. My greatest concern having a surgery was Dr. Shah's expertise as my health was in her hands. My surgery went great and I am most grateful to have had you as my doctor. After my surgery while in recovery she came to assure me that all went well which was most appreciated! Everyone in the outpatient surgery ward was amazing from the admitting to the preop appointment nurses and to all the nurses on the day of. I thank you all for being kind and compassionate the day of my surgery and to my nurse Kelly N. for being so positive and uplifting!

Thank you once again Dr. Mona M. Shah, MD and staff. I am forever grateful to you all.